Welcome to the new edition of the Stoneridge Importer Technical Bulletin, Issue 1
February 2019
We will be providing these bulletins on a regular basis to keep you up to date and informed of product developments and service offerings. Your feedback is important to us so please let us know your thoughts, email us at [email protected]
The Importer Support Team: Marco Battiglioli, Marc Miguel, and Laurent Duclos, STONERIDGE, Bayonne
New STONERIDGE Organisation
Technical Support to the Importers is now provided from Bayonne by the Importer Support Team:
- Marco Battiglioli, Importer Support Technician, +33 5 59 50 85 53
- Marc Miguel, Importer Support Technician, +33 5 59 50 18 01
- and Laurent Duclos, Importer Support Manager, +33 5 59 50 85 52
Please route any technical support request through the team address: [email protected]
For OPTAC Fleet Support queries, please contact the OPTAC Hot Line in your preferred language.
For all Purchase Order, please use [email protected]
We plan to issue this Technical Bulletin on a regular basis. The next issue will answer the questions which may arise from this release, and give an update on the 1C phase-in.
In parallel we will be releasing Service Information Letters when the need arise, addressing more specific technical issues. Those are available on request by emailing [email protected]. Subjects covered so far are:
- SIL19_001 Remote download VU settings, Released
- SIL19_002 Speed Simulator test in Optimo SW 4.10, Released
- SIL19_TBD Optimo 5.1 SW upgrade, Draft status
Warranty and Repair returns
As indicated during the Prague 1C Seminar, your contact details for warranty returns and for Optimo repairs are now located in the product factories. Please process warranties online through www.stoneridgeelectronics.com/workshop. This facility is available to all Stoneridge registered importers. If your Stoneridge account number is not recognized by the system, please send it to [email protected] for it to be incorporated.
Benefits of registering for online warranties:
- Speed up warranty processing and resolution
- Provides a full tracking system for warranty claims
The units must be returned directly to the following address / point of contact:
|
For SE5000 tachos & Tacholink, send to: |
|
Morgan Rolfsson (Warranty Claims) Stoneridge Electronics AB Adolfsbergsvägen 3 702 27 Örebro - Sweden |
|
For Tachosys products, send to: |
|
Marc Miguel, Marco Battiglioli Stoneridge Electronics 3, rue Fontaine de Guimbalet ZI St Etienne 64100 Bayonne - France |
|
For other products, send to: |
|
Svetlana Roosalo (Warranty Claims) Stoneridge Electronics Valdmae 5 Tanassilma Tehnopark Saku Vald - Estonia 76406 |
N.B.: You can reject warranties yourselves, if the unit is out of date or has been obviously tampered with.
1C Training Manuals
1C Training materials are available at the following location https://www.dropbox.com/s/j9puwrmn24isf2q/Stoneridge%20documentation.zip?dl=0. You will find:
- 1C Training presentation
- GNSS Testing Manual
- DSRC Testing Manual
Updates and Upgrades
As our products are updated over time it is essential that your equipment is kept up to date. Below is a list of Stoneridge products and the current versions of software. If you are not using the latest update please download it from the links in the table below, or contact the Importer Support Team for further assistance.
|
Software |
Version |
Download Link |
|
Optimo² *
|
4.10 (Wireles photocell) 5.0 (1C importers-only version) |
Contact Importer Support Team Contact Importer Support Team, chargeable |
|
CITO2 PC Software (1C update to be released Q2 for all countries) |
1.8.4 UK 1.9.3 NL 1.8.7 others |
|
|
CITO Download Tool |
3.4 |
Obsolete |
|
CITO PC Software |
6.2 |
Obsolete |
|
Optimo * |
4.10 |
Obsolete |
|
MKII Programmer |
3.X |
Obsolete |
|
SE5000 Configuration System |
4.1.1 |
Obsolete |
- All versions of Optimo will get 1C capability in SW version 5.1, to be released 2019Q2. However please note that the original Optimo HW has been discontinued for sale.
- The following products are obsolete and will not be delivered nor repaired nor upgraded anymore:
- MKII Programmer
- SE5000 Configuration System
Optimo Upgrades
The Optimo2 is now our programmer for all tachographs, although technical support is still available for older Optimo models. Optimo2 is now built on Linx Tablet technology.
The Optimo software has been updated to 4.10, providing support for our Wirelesss Photocell product, now available to all markets.
You can check your version by selecting Software Upgrade on the Desktop.
If you require assistance with the upgrade, please contact [email protected]
CANBUS Settings
The CANBUS system often does not respond to a simple ignition switch off, therefore when making any CANBUS changes in the settings of a tachograph, you will need to power down not only the vehicle, but the Tachograph head as well. Disconnect and replug the power cable (A-plug).
CITO2
The CITO2 software upgrade for accomodating 1C Tachograph is being developped, ECD 2019Q2.
The CITO SW is not available for sale anymore, and workshops willing to service the 1C Tachograph system will require migrating to CITO2. If your customers are running the latest CITO SW version, you will be able to backup the CITO database and import it into the CITO2 software.
If you have any queries about CITO2, please contact the Importer Support Team.
CITO2 Downloads
CITO2 specific downloads that may be of interest to you:
|
Software |
Version |
Please contact the Importer Support Team to know the latest release applicable to your market |
|
CITO2 Manual |
Latest |
//Program Files/CITO2/docs |
|
Smart Card Reader – TODOS |
Latest |
|
|
Smart Card Reader – ACS |
CITO2 Known issues
CITO2 current versions (market-dependant) 1.8.4, 1.8.7 and 1.9.3 have been reported with print margin issues. This first surfaced after a JAVA update, but has been reproduced with a known good JAVA version. The issue is that the margins on paper and pdf print will be too large and the borders of the calibration report will not print, with missing text or picture. Shall the issue arise, a workaround is available, please contact the Importer Support Team for details.
Importer Support Team, [email protected]
If you have any questions, please email: [email protected]
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